Disclaimer: The content of this article pertains to the altHR payroll module (not PayrollPanda). As of this date, the altHR payroll module has been discontinued as we form a new partnership with PayrollPanda to bring forth enhanced payroll solutions for our users

Run your payroll but the amount shows zero? Check out the following:



1. Are these information updated? 


  • Bank info
  • Remuneration
  • Statutory info




Once you've updated, you will be able to see "Manage" button for the employee. That's where you are able to add and edit the pay items for the specific employee.



2. Did you key in the First Day of Work and Salary Effective Date correctly?


Check on your First Day of Work and Salary Effective Date to ensure the normal remuneration reflects the correct amount. For example, if the salary is not showing the total amount of the salary, it might be due to the dates mentioned.



3. Have you clicked "Refresh Payroll"?


Done updating the information mentioned above, but still see 0.00 in the payroll? Fret not, you might just forget to refresh payroll. 


Always remember to click "Refresh Payroll" once you have updated the information. After you click that, you will be able to see the "Manage" button where you can enter to add and edit the pay items for the employee as long as you have updated the employee missing information.



For example: