For employees who have problems accessing their accounts, kindly check that they have the newest version of the app installed on their phones:
https://play.google.com/store/apps/details?id=com.digix.althrmy
https://apps.apple.com/my/app/althr/id1481888618

If they are still unable to access their accounts, kindly troubleshoot by sending them an email to reset their password:
Under
People > Employee > search for employee in the search bar > click "Action" > select "Reset Password"

Employees will receive an email which will guide them to reset the password to their account.


You may also reach out to support@althr.my if troubleshoot efforts are not effective.