For employees who have problems accessing their accounts, kindly check that they have the newest version of the app installed on their phones:

If they are still unable to access their accounts, kindly troubleshoot by sending them an email to reset their password:
People > Employee > search for employee in the search bar > click "Action" > select "Reset Password"

Employees will receive an email which will guide them to reset the password to their account.

You may also reach out to if troubleshoot efforts are not effective.