altHR Knowledge Base

Getting Started 23

• What to Do After I Have Access to an Account
• What Happens When I Sign Up On The Website
• How to Kickstart The altHR Experience for Your Company
• How to Digitise HR Operations and Reduce Manual Work
• How to Increase Employee Happiness and Engagement

View all 23

General 20

• What is the Difference Between the Admin Dashboard and altHR Mobile/Web App?
• Can I Access altHR from My Desktop?
• My Employee Did Not Receive an Invitation Email
• My Employee Cannot Sign In / App Shows Invalid Credentials
• Employee Keeps Getting Logged Out of altHR Mobile App

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Account 10

• How to Deactivate Your altHR Account
• How to Integrate Your Xero ccount with altHR
• What is the Difference Between the Admin Dashboard, Web App and Mobile app of altHR
• Who Has Access to The altHR Admin Dashboard
• How to Switch between Grouped Company Accounts

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Billing and Payment 17

• Pricing And Features
• How Long is the Trial period
• How to Extend My Trial Period with altHR
• Why Can’t I Access the Account After Sign Up on altHR Website
• How to Get Back My Old Account After I Have Cancelled / Deactivated It

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Company 16

• How To Set Up a Company Profile
• How to Set Up and Edit Company Structure
• How to Add and Edit Job Bands
• How to Add and Edit Offices Details
• How Set Up and Assign Admins in Role Management

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People 56

• How to Set Up People Module
• What are Organisations?
• How to Import Organisations in Bulk
• How to Manage Organisations
• What are Positions?

View all 56

Payroll 72

• All the steps to run your first payroll
• How to send employee's monthly payslip to Documents module
• How to bulk upload employee's compensation info for payroll
• What is the Payroll Compensation page for
• How to update employee's salary rate & effective date

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Leaves (Admin Version) 54

• How to set and edit company work days and hours
• How to set up default approval routing for leaves
• How to set public holidays for leaves
• Differences between leave entitlement and leave balance
• How to view and check employee's leave balance

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Leaves (Employee Version) 24

• How to view leave balances (Employee version)
• How to apply, cancel, withdraw and resubmit leaves
• How to view my leave request and check its status
• How to view employee's leave balance
• How to view team's leave balance

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Expenses (Admin Version) 34

• Types of expense categories
• What are the available types of expense policies
• How to Process Expenses for Payouts
• How do I know if the approval routing for Expenses is set up correctly?
• How to set expense limits

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Expenses (Employee Version) 40

• How to apply for an expense
• What file formats can I upload as attachment for expenses
• How to withdraw an expense
• How to resubmit an expense
• How can I be notified of request status updates

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Documents 28

• How do I upload a document?
• What kind of file formats can I upload?
• How can I check if an employee has read the document?
• What is documents module
• Types of documents I can upload

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Travel 9

• How to Set Up Travels Module
• How does Travel Desk Work ?
• What are Travel Requests?
• What is Travel Costs ?
• How to Generate and Download Customisable Travels Report ?

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Time Tracking (Admin Version) 18

• What Is Time Tracking
• How to Turn On Time Tracking Module
• How To Set Up Time Tracking According To Job Bands
• What Is Teams In Time Tracking And How To Create Them
• How to Use Time Tracking for Different Projects

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Time Tracking (Employee Version) 6

• How to Clock In and Out (Mobile)
• How to Clock In and Out with QR Code (Mobile)
• How to Do Manual Clock In and Out of Work (Mobile)
• How to Edit Your Clock In and Out Times for Manual Entries (Mobile)
• How To Download Time Attendance Report (Mobile)

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Rostering (Admin Version) 11

• What is Rostering
• How to Create and Edit a Rostering Team
• How to Create and Edit Shifts in Rostering
• How to Assign Shifts to Employees
• How to Duplicate Shifts for Another Week

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Rostering (Employee Version) 7

• What is My Roster Vs Open Shifts in Rostering? (Mobile)
• How to Apply for Open Shifts (Web App)
• How to View your Team's Shifts as a Team Leader (Web App)
• How to view your assigned shifts (Mobile)
• How to apply for open shifts (Mobile)

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Onboarding 12

• What is Onboarding Module
• How to create a new Onboarding page
• What are the available page templates for Onboarding
• How to create and edit Onboarding content with the editor
• How to modify eligibility setting of an Onboarding page

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Directory 3

• How to see other employees' details
• How to use the search bar to search for employees
• How to call and email other employees

Company Calendar 8

• How to use the company calendar
• How to create and edit custom events in your company calendar
• How to hide events from your company calendar
• How to enable calendar notifications for employees
• What is Company Calendar

View all 8

Performance Management 9

• How to monitor appraisal cycles
• How to check employees' goals and performance reviews
• How to filter performance reviews
• How to create a new appraisal cycle
• Where to view all active and archived appraisal cycles

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Asset Management 9

• How to create asset categories and sub-categories
• How to view all active and retired assets
• How to individually and bulk create assets
• How to bulk assign assets to employees
• How to view and edit an asset's details

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Highlights 6

• What is Highlights
• How to view the active highlights
• How to create new highlight
• How to publish and unpublish highlight
• How to view highlights

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Check-ins 11

• What are option and question check-ins
• How to create and activate option check-ins
• How to set up notifications for check-ins
• How to create and activate question check-ins
• How to generate and download check-in reports

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Quick Links 9

• How to view and access quick links
• How to access quick links contacts
• What is Quick Links
• How to create, edit and delete quick links
• How do quick links look like to users

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Helpdesk 13

• What is a helpdesk
• How to create and edit an SLA Policy in your helpdesk
• How to create a category in your helpdesk
• How to create a sub-category in your helpdesk
• Where to view all case requests in your helpdesk

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Sales Kit 13

• How to use Sales Kit for my company
• How to view folders and files in Sales Kit
• How to download files in Sales Kit
• How to share files in Sales Kit
• How to fill up form in Sales Kit

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Checklist 14

• How to use checklist to collect employee information
• The field I need is not available, how can I create a new field?
• What are the default checklists available
• How to view responses of a checklist
• What is Checklists Module

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Spaces 5

• What are spaces
• How to create and edit spaces
• Where to view all active and archived spaces
• What are the use of QR codes in spaces
• How to archive and restore spaces

Store 1

• Where to view my purchased voucher

Device Issue 1

• Is altHR available on Huawei AppGallery?

Flexi-Benefits 5

• What is Flexi Benefits
• How to Set Up Flexi Benefits Entitlement
• How to Set Up Flexi Benefits Selection
• How to Set Up Flexi Benefit Policy
• How to Process Flexi Benefit Transactions

Workflows 7

• What are Workflows?
• How to Create Workflow Template
• How to View Workflow Transactions?
• How to Generate and Download Customised Workflow Reports?
• How to Submit a Workflow Request?

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Personal Assistants 1

• How to Approve, Reject and Bulk Approve Travel Requests on behalf of my Manager