General

What is the difference between the admin dashboard and altHR mobile/web app?
Let's play out a common workplace scenario with the 3 roles below: Ali (Admin) Muthu (Manager to Eng Huat) Eng Huat (Employee) Barney (Big Boss) To b...
Thu, 9 Jul, 2020 at 7:37 PM
Can I access altHR from my desktop?
Yes! You can access the web app at: https://app.althr.my/login and use the same credentials that you would for the altHR mobile app. Note that the web a...
Mon, 13 Jul, 2020 at 3:09 PM
My employee did not receive an invitation email
When companies sign up with altHR, the invitation email is only sent to the main HR admin upon sign up.  Admins can send invitation email to the user fr...
Tue, 11 Aug, 2020 at 4:00 PM
My employee cannot sign in / app shows invalid credentials
Check that employee have the latest altHR mobile app. Links to download the app are as follow: Google Play Store Apple App Store Check that employee has...
Thu, 2 Jul, 2020 at 5:59 PM
Employee keeps getting logged out of altHR mobile app
The mobile app requires stable internet connection to function smoothly. If users experience frequent logouts, kindly ask users to connect to a stable inter...
Thu, 2 Jul, 2020 at 6:12 PM
I have signed up for altHR on the website but have not heard back.
Thank you for your interest in altHR.  Upon submission of the sign up form on our website, you will receive an email requesting you to fill up an XLS te...
Mon, 20 Jul, 2020 at 2:26 PM