altHR Knowledge Base

Getting Started 12

• What to do after I have access to an account
• What happens after I sign up on the website
• How to kickstart the altHR experience for your company
• How to digitise HR operations and reduce manual work
• How to increase employee happiness and engagement

See all 12 articles

General 6

• What is the difference between the admin dashboard and altHR mobile/web app?
• Can I access altHR from my desktop?
• My employee did not receive an invitation email
• My employee cannot sign in / app shows invalid credentials
• Employee keeps getting logged out of altHR mobile app

See all 6 articles

Account 5

• How to deactivate your altHR account
• How to integrate your Xero account with altHR
• How to export expense transactions into Xero invoices
• Who has access to the altHR admin dashboard
• What is the difference between the admin dashboard, web app and mobile app of altHR

Company 14

• How to set up company profile
• How to turn on and off certain modules
• How to add and edit job bands
• How to assign admins and give access to certain module
• How to set up and edit company structure

See all 14 articles

People 58

• How to hire or add employees into the database
• How to import employees in bulk
• How to send invitation email to employees to activate their account
• What to do if employee is unable to access their account?
• How to change employee's position

See all 58 articles

Leaves 68

• How to set up default approval routing for leaves
• Differences between leave entitlement and leave balance
• How to view leave balances (Employee version)
• How to view and check employee's leave balance
• How to set and edit company work days and hours

See all 68 articles

Expenses 43

• Types of expense categories
• What are the available types of expense policies
• How to process expenses for payouts
• How do I know if the approval routing for Expenses is set up correctly?
• How to set expense limits

See all 43 articles

Travel 2

• How to apply, cancel, withdraw and resubmit travel request
• How to view my travel request and check its status

Payroll 52

• How to run my very first payroll
• What is the Payroll Compensation page for
• How to update employee's salary rate & effective date
• How to update income tax information
• How to enable EIS contribution and update EIS details

See all 52 articles

Documents 24

• How do I upload a document?
• What kind of file formats can I upload?
• How can I check if an employee has read the document?
• What is documents module
• Types of documents I can upload

See all 24 articles

Time Tracking 18

• What is time tracking
• I have turned on time tracking module but it did not appear in my app.
• How to turn on time tracking module
• What if employee forgets to clock out
• How to add description to Time Tracking

See all 18 articles

Rostering 10

• What is rostering
• How to enable rostering notifications for employees
• To allow Team Leaders to approve or reject shift applications
• How will changes in shifts affect rostering notifications
• How to create and edit shifts in rostering

See all 10 articles

Onboarding 10

• What is Onboarding Module
• How to create a new Onboarding page
• What are the available page templates for Onboarding
• How to create and edit Onboarding content with the editor
• How to modify eligibility setting of an Onboarding page

See all 10 articles

Directory 3

• How to see other employees' details
• How to use the search bar to search for employees
• How to call and email other employees

Team Calendar 4

• How to use the company calendar
• How to create and edit custom events in your company calendar
• How to hide events from your company calendar
• How to enable calendar notifications for employees

Performance Management 9

• How to monitor appraisal cycles
• How to check employees' goals and performance reviews
• How to filter performance reviews
• How to create a new appraisal cycle
• Where to view all active and archived appraisal cycles

See all 9 articles

Asset Management 9

• How to create asset categories and sub-categories
• How to view all active and retired assets
• How to individually and bulk create assets
• How to bulk assign assets to employees
• How to view and edit an asset's details

See all 9 articles

Highlights 5

• What is Highlights
• How to view the active highlights
• How to create new highlight
• How to publish and unpublish highlight
• How to view highlights

Check-ins 5

• What are option and question check-ins
• How to create and activate option check-ins
• How to set up notifications for check-ins
• How to create and activate question check-ins
• How to generate and download check-in reports

Quick Links 7

• How to view and access quick links
• How to access quick links contacts
• What is Quick Links
• How to create, edit and delete quick links
• How do quick links look like to users

See all 7 articles

Helpdesk 9

• What is a helpdesk
• How to create and edit an SLA Policy in your helpdesk
• How to create a category in your helpdesk
• How to create a sub-category in your helpdesk
• Where to view all case requests in your helpdesk

See all 9 articles

Sales Kit 13

• How to use Sales Kit for my company
• How to view folders and files in Sales Kit
• How to download files in Sales Kit
• How to share files in Sales Kit
• How to fill up form in Sales Kit

See all 13 articles

Checklist 12

• How to use checklist to collect employee information
• The field I need is not available, how can I create a new field?
• What are the default checklists available
• How to view responses of a checklist
• What is Checklists Module

See all 12 articles

Spaces 5

• What are spaces
• How to create and edit spaces
• Where to view all active and archived spaces
• What are the use of QR codes in spaces
• How to archive and restore spaces

Store 1

• Where to view my purchased voucher

Device Issue 1

• Is altHR available on Huawei AppGallery?