altHR Knowledge Base
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altHR Knowledge Base
Getting Started
23
What to Do After I Have Access to an Account
What Happens When I Sign Up On The Website
How to Kickstart The altHR Experience for Your Company
How to Digitise HR Operations and Reduce Manual Work
How to Increase Employee Happiness and Engagement
See all 23 articles
General
20
What is the Difference Between the Admin Dashboard and altHR Mobile/Web App?
Can I Access altHR from My Desktop?
My Employee Did Not Receive an Invitation Email
My Employee Cannot Sign In / App Shows Invalid Credentials
Employee Keeps Getting Logged Out of altHR Mobile App
See all 20 articles
Account
10
How to Deactivate Your altHR Account
How to Integrate Your Xero ccount with altHR
What is the Difference Between the Admin Dashboard, Web App and Mobile app of altHR
Who Has Access to The altHR Admin Dashboard
How to Switch between Grouped Company Accounts
See all 10 articles
Billing and Payment
17
Pricing And Features
How Long is the Trial period
How to Extend My Trial Period with altHR
Why Can’t I Access the Account After Sign Up on altHR Website
How to Get Back My Old Account After I Have Cancelled / Deactivated It
See all 17 articles
Company
12
How to Set Up Company Module
How To Set Up a Company Profile
How to Set Up and Edit Company Structure
How to Add and Edit Job Bands
How to Select Default Job Group or Job Grade
See all 12 articles
People
34
How to Set Up People Module
What are Organisations?
How to Import Organisations in Bulk
How to Manage Organisations
What are Positions?
See all 34 articles
Payroll
79
All the steps to run your first payroll
How to send employee's monthly payslip to Documents module
How to bulk upload employee's compensation info for payroll
What is the Payroll Compensation page for
How to update employee's salary rate & effective date
See all 79 articles
Leaves (Admin Version)
49
How to Configure Default Approval Routings in Leaves
How to Set Up Work Days in Leaves Module
How to Set Up Holidays in Leaves Module
What are Leave Policies?
How to Set Up an Annual Leave Policy
See all 49 articles
Leaves (Employee Version)
24
How to view leave balances (Employee version)
How to apply, cancel, withdraw and resubmit leaves
How to view my leave request and check its status
How to view employee's leave balance
How to view team's leave balance
See all 24 articles
Expenses (Admin Version)
34
Types of expense categories
What are the available types of expense policies
How to Process Expenses for Payouts
How do I know if the approval routing for Expenses is set up correctly?
How to set expense limits
See all 34 articles
Expenses (Employee Version)
40
How to apply for an expense
What file formats can I upload as attachment for expenses
How to withdraw an expense
How to resubmit an expense
How can I be notified of request status updates
See all 40 articles
Documents
28
How do I upload a document?
What kind of file formats can I upload?
How can I check if an employee has read the document?
What is documents module
Types of documents I can upload
See all 28 articles
Travel
9
How to Set Up Travels Module
How does Travel Desk Work ?
What are Travel Requests?
What is Travel Costs ?
How to Generate and Download Customisable Travels Report ?
See all 9 articles
Time Tracking (Admin Version)
18
What Is Time Tracking
How to Turn On Time Tracking Module
How To Set Up Time Tracking According To Job Bands
What Is Teams In Time Tracking And How To Create Them
How to Use Time Tracking for Different Projects
See all 18 articles
Time Tracking (Employee Version)
6
How to Clock In and Out (Mobile)
How to Clock In and Out with QR Code (Mobile)
How to Do Manual Clock In and Out of Work (Mobile)
How to Edit Your Clock In and Out Times for Manual Entries (Mobile)
How To Download Time Attendance Report (Mobile)
See all 6 articles
Rostering (Admin Version)
11
What is Rostering
How to Create and Edit a Rostering Team
How to Create and Edit Shifts in Rostering
How to Assign Shifts to Employees
How to Duplicate Shifts for Another Week
See all 11 articles
Rostering (Employee Version)
5
What is Rostering? (User)
How to Clock In and Out of Rostering Shift
How to Apply for Open Shifts
How to View your Team's Shifts as a Manager
How to Approve/Reject Team Overtime Requests as a Manager
Onboarding
12
What is Onboarding Module
How to create a new Onboarding page
What are the available page templates for Onboarding
How to create and edit Onboarding content with the editor
How to modify eligibility setting of an Onboarding page
See all 12 articles
Directory
3
How to see other employees' details
How to use the search bar to search for employees
How to call and email other employees
Company Calendar
8
How to use the company calendar
How to create and edit custom events in your company calendar
How to hide events from your company calendar
How to enable calendar notifications for employees
What is Company Calendar
See all 8 articles
Performance Management
9
How to monitor appraisal cycles
How to check employees' goals and performance reviews
How to filter performance reviews
How to create a new appraisal cycle
Where to view all active and archived appraisal cycles
See all 9 articles
Asset Management
9
How to create asset categories and sub-categories
How to view all active and retired assets
How to individually and bulk create assets
How to bulk assign assets to employees
How to view and edit an asset's details
See all 9 articles
Highlights
6
What is Highlights
How to view the active highlights
How to create new highlight
How to publish and unpublish highlight
How to view highlights
See all 6 articles
Check-ins
11
What are option and question check-ins
How to create and activate option check-ins
How to set up notifications for check-ins
How to create and activate question check-ins
How to generate and download check-in reports
See all 11 articles
Quick Links
9
How to view and access quick links
How to access quick links contacts
What is Quick Links
How to create, edit and delete quick links
How do quick links look like to users
See all 9 articles
Helpdesk
13
What is a helpdesk
How to create and edit an SLA Policy in your helpdesk
How to create a category in your helpdesk
How to create a sub-category in your helpdesk
Where to view all case requests in your helpdesk
See all 13 articles
Sales Kit
13
How to use Sales Kit for my company
How to view folders and files in Sales Kit
How to download files in Sales Kit
How to share files in Sales Kit
How to fill up form in Sales Kit
See all 13 articles
Checklist
14
How to use checklist to collect employee information
The field I need is not available, how can I create a new field?
What are the default checklists available
How to view responses of a checklist
What is Checklists Module
See all 14 articles
Spaces
5
What are spaces
How to create and edit spaces
Where to view all active and archived spaces
What are the use of QR codes in spaces
How to archive and restore spaces
Store
1
Where to view my purchased voucher
Device Issue
1
Is altHR available on Huawei AppGallery?
Flexi-Benefits
5
What is Flexi Benefits
How to Set Up Flexi Benefits Entitlement
How to Set Up Flexi Benefits Selection
How to Set Up Flexi Benefit Policy
How to Process Flexi Benefit Transactions
Workflows
7
What are Workflows?
How to Create Workflow Template
How to View Workflow Transactions?
How to Generate and Download Customised Workflow Reports?
How to Submit a Workflow Request?
See all 7 articles
Personal Assistants
1
How to Approve, Reject and Bulk Approve Travel Requests on behalf of my Manager
