altHR Knowledge Base

Getting Started 6

• What to do after I have access to an account
• What happens after I sign up on the website
• How to kickstart the altHR experience for your company
• How to digitise HR operations and reduce manual work
• How to increase employee happiness and engagement

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General 6

• What is the difference between the admin dashboard and altHR mobile/web app?
• Can I access altHR from my desktop?
• My employee did not receive an invitation email
• My employee cannot sign in / app shows invalid credentials
• Employee keeps getting logged out of altHR mobile app

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Company 11

• How to set up company profile
• How to turn on and off certain modules
• How to add and edit job bands
• How to assign admins and give access to certain module
• How to set up and edit company structure

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People 31

• How to hire or add employees into the database
• How do I import my employees in bulk?
• How to send invitation email to employees to activate their account
• What to do if employee is unable to access their account?
• How to change employee's position

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Leaves 60

• How to set up default approval routing for leaves
• Differences between leave entitlement and leave balance
• How to view leave balances (Employee version)
• How to view and check employee's leave balance
• How to set and edit company work days and hours

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Expenses 34

• Types of expense categories
• What are the available types of expense policies
• How to process expenses for payouts
• How do I know if the approval routing for Expenses is set up correctly?
• How to set expense limits

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Payroll 36

• How to run my very first payroll
• What is the Payroll Compensation page for
• How to update employee's salary rate & effective date
• How to update income tax information
• How to enable EIS contribution and update EIS details

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Documents 24

• How do I upload a document?
• What kind of file formats can I upload?
• How can I check if an employee has read the document?
• What is documents module
• Types of documents I can upload

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Time Tracking 4

• What is time tracking?
• I have turned on time tracking module but it did not appear in my app.
• How to set up time tracking?
• What if employee forgets to clock out

Onboarding 10

• What is Onboarding Module
• How to create a new Onboarding page
• What are the available page templates for Onboarding
• How to create and edit Onboarding content with the editor
• How to modify eligibility setting of an Onboarding page

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Highlights 4

• What is Highlights
• How to view the active highlights
• How to create new highlight
• How to publish and unpublish highlight

Checklist 4

• How can I use checklist to collect employee information?
• The field I need is not available, how can I create a new field?
• What are the default checklists available?
• How do I know if my employee has completed a checklist?

Store 1

• Where to view my purchased voucher

Device Issue 1

• Is altHR available on Huawei AppGallery?