altHR Knowledge Base

Please visit https://althr.my/pricing for the latest pricing. There is no minimum employee headcount to subscribe to altHR.  Try it now for free. No ...

Once you have signed up, you will receive an activation email to activate your altHR account. It is only after you activate the account, you can login via h...

Yes, you can reactivate your old account. In our privacy policy it will be kept for 7 years. Please write to support@althr.my to request to reactivate the...

We currently only accept Debit/Credit card payment for monthly subscription. We do not accept other payments such as bank transfer, paypal, cash payment...

To find the billing menu :   1. On your admin dashboard, head to the right panel.   2. Click Admin > Account   3. Click on the Account tab   4. U...

Billable amount = [ RM8.00 + (RM 1.00 - RM3.00 x number of add-one modules turned on) ] x employee headcount + 8% SST What is Employee Headcount? Your e...

For Monthly Subscribers: Your invoice will be issued within 3 business days from successful monthly subscription payment together with receipt of payme...

 Please write in a request to support@althr.my for us to change the Invoice address from our end. Kindly copy this: Email subject: [Company Name] Reque...

Your invoice will be sent to your first company admin’s email address, the email address you used to sign up for altHR.  Should you require to change the e...

altHR uses iPay 88 which is a secured payment gateway (accredited by Bank Negara Malaysia). altHR does not store any of your card details. We only receive...