Billing and Payment

Pricing And Features
Please visit https://althr.my/pricing for the latest pricing. There is no minimum employee headcount to subscribe to altHR.  Try it now fo...
Thu, 16 Jun, 2022 at 3:09 PM
How Long is the Trial period
altHR offers a free trial for 30 days. The trial period starts when you activate your altHR account. For example: You sign up for altHR on 8 May and acti...
Thu, 23 Jun, 2022 at 2:14 PM
How to Extend My Trial Period with altHR
Our 30-days free trial gives you a taste of altHR and time to evaluate if it's right for you. When your trial expires, you can subscribe to one of our ...
Thu, 23 Jun, 2022 at 2:14 PM
Why Can’t I Access the Account After Sign Up on altHR Website
Once you have signed up, you will receive an activation email to activate your altHR account. It is only after you activate the account, you can login via h...
Thu, 23 Jun, 2022 at 2:13 PM
How to Get Back My Old Account After I Have Cancelled / Deactivated It
Yes, you can reactivate your old account. In our privacy policy it will be kept for 7 years. Please write to support@althr.my to request to reactivate the...
Thu, 23 Jun, 2022 at 2:13 PM
Why Did My Account Get Suspended
For monthly subscribers: Your altHR account will be suspended when: You have not binded your card by the end of the trial period; or When attempts to...
Thu, 23 Jun, 2022 at 2:12 PM
How To Add or Update My Card Details for Payment
https://https://help.althr.my/support/solutions/articles/44002347170-how-to-add-edit-card-for-payment  Upon expiry of your free trial, you will need...
Thu, 23 Jun, 2022 at 12:56 PM
Can I Use Other Payment Methods Besides Debit/Credit Card
We currently only accept Debit/Credit card payment for monthly subscription. We do not accept other payments such as bank transfer, paypal, cash payment...
Thu, 23 Jun, 2022 at 1:02 PM
Where is the Billing Menu
To find the billing menu :   1. On your admin dashboard, head to the right panel.   2. Click Admin > Account   3. Click on the Account tab   4. U...
Thu, 23 Jun, 2022 at 1:21 PM
How Am I Being Billed
Billable amount = RM5 x employee headcount + 6% SST What is Employee Headcount? Your employee number can fluctuate throughout the month but you will be ...
Thu, 23 Jun, 2022 at 1:27 PM