altHR Knowledge Base

Your altHR is billed after the 30 days free trial lapses. For example: You sign up for altHR on 08/05 and activate your account on 13/05. Your first ...

For Monthly Subscribers: Your invoice will be issued within 3 business days from successful monthly subscription payment together with receipt of payme...

 Please write in a request to [email protected] for us to change the Invoice address from our end. Kindly copy this: Email subject: [Company Name] Reque...

Your invoice will be sent to your first company admin’s email address, the email address you used to sign up for altHR.  Should you require to change the e...

altHR uses iPay 88 which is a secured payment gateway (accredited by Bank Negara Malaysia). altHR does not store any of your card details. We only receive...

Here are some of the common reasons: Rejected by the bank with the error “Invalid Pin” due to insufficient funds / over the credit limit - Kindly ensure t...