altHR Customer Exit and Data Export Guide

Overview

altHR services for external customers will be discontinued on 31 December 2026.

Please export your company's records before then, using the steps and guides for each module below.

Date	Transition Phase	What changes
1 November – 31 December 2026	Employee & admin service as usual, data export guidance and support available	Export your data, with guidance from our support team
After 31 December 2026	Employee access cessation	Employees can no longer log in to the web or mobile app
1 – 31 January 2027	Admin transition window	Admin Dashboard stays open for data export only
After 31 January 2027	Admin access cessation	Admin Dashboard access ends, and data can no longer be exported

Before you begin

Where to export: Log in to the Admin Dashboard at https://admin.althr.my using a web browser.
Report generation: Most reports are generated in the background. On the Download Report tab, click Download once the status shows Ready, or click Refresh if it is still generating.
Date range: Cover every period you need to keep, for example from your first year on altHR to the present.
Data protection: Exported files contain employees' personal data. Store them securely.

Exit checklist

Skip any module your company does not use.

Employee records (People): section 1
Leave reports: section 2
Expense reports: section 3
Time Tracking reports: section 4
Rostering, Asset Management, Travel, Check-ins and Workflow reports: section 5

Open each downloaded file to check that it is complete, then store it securely

1. Employee records (People)

Go to People > Import/Export and open the Export Employee tab.
Select the employees, export format (Excel or PDF) and the details to include.
Turn on Include Resignees to include former employees.
Click Generate Employee List.

Guide: How to Generate and Download People Reports

2. Leave records

We recommend downloading all four company-wide leave reports: the Leave Request Report, Detailed Leave Request Report, Leave Balance Report, and Carry Forward Leave Report.

2.1 Company-wide leave reports

Go to Leaves > Reports and open the Generate Report tab.
Select the report type and filters (such as the date range), then click Generate Report.
On the Download Report tab, click Download once the status shows Ready.
Repeat for each report type.

2.2 Individual employee leave balance (optional)

Go to Leaves > Balances, search for the employee and click View.
Click Export Yearly Detailed Report.

Guides:

3. Expenses and Claims

Please download all three transaction reports so you have every claim: Expense Transactions (submitted claims), Expense To Process Transactions (approved claims not yet paid out), and Expense History Transaction (processed claims).

Go to Expenses > Reports and open the Generate Report tab.
Select the report type and filters, then click Generate Report.
On the Download Report tab, click Download once the status shows Ready.
Repeat for each report type.

Guide: What are Expenses Reports

4. Time Tracking (if used)

Go to Time Tracking > Reports and select Generate Reports.
Select the project (if needed), report type (Detailed, Summary or Timesheet Audit Log) and date range, then click Generate Report.
Select Download Reports and click Download once the report shows Ready.

Guide: How To Customize And Download Time Tracking Reports

5. Other modules (if used)

Follow the guide for each module your company uses.

5.1 Rostering

Guides:

Frequently asked questions

1. When will altHR services be discontinued?

Employee access will cease on 31 December 2026 and will be permanently disabled from 1 January 2027 onwards. Administrator access to the Admin Dashboard will remain available until 31 January 2027 and will be permanently disabled from 1 February 2027 onwards.

2. Is altHR being replaced by another solution?

At this time, altHR is being discontinued and will not be directly replaced by another solution. Customers are encouraged to evaluate and migrate to an HR solution that best meets their business requirements.

3. Can employees continue using altHR until the service cessation date?

Yes. Employees may continue accessing altHR and performing their usual HR transactions, including leave applications and profile updates, until 31 December 2026. Employee access will be permanently disabled from 1 January 2027 onwards. Administrator access will remain available until 31 January 2027.

4. What happens to employee login access after 31 December 2026?

From 1 January 2027, all employee access to altHR will be disabled. Employees will no longer be able to log in or retrieve information directly from the platform. We strongly recommend that organisations complete any necessary migration activities to their new HR solution before this date.

5. Can administrators still access the system after employee access is disabled?

Yes. An extended administrator access period will be provided from 1 January 2027 to 31 January 2027, during which administrators can continue accessing the Admin Dashboard for data export, backup and migration purposes. No employee access will be available during this period.

6. Can administrators continue performing HR operations during January 2027?

The January 2027 extension period is intended primarily for data retrieval and migration activities. Customers should transition day-to-day HR operations to their new HR platform by 31 December 2026.

7. What data can be exported from altHR?

Administrators may export available employee and HR records through the Admin Dashboard, using the steps for each module above, before the cessation of service. We encourage administrators to review and verify all required data exports early to ensure a complete migration.

8. Will my data be deleted after the cessation of service?

Following the cessation of service, customer data will be retained and disposed of in accordance with applicable legal, regulatory and internal data retention requirements. Customers should ensure all necessary records are exported before the service cessation date.

9. Will customer support still be available during the transition period?

Yes. Customers may continue to contact support@althr.my for assistance relating to platform access, data exports and migration-related issues from 1 November 2026 until 31 January 2027.

10. Can we continue paying for and using altHR after the service cessation date?

No. The discontinuation applies to all external altHR customers. Employee access will cease on 31 December 2026 and administrator access will cease on 31 January 2027. Continued usage beyond these dates will not be available.

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