What is Helpdesk
This feature allows you to raise queries, requests or issues to the appropriate PICs.
To view agent's replies and documents:
On your mobile app homepage, tap on Helpdesk. If you don’t see it, tap More then look for Helpdesk.
Tap on View Cases.
- Tap on a case to view its details.
Scroll down. The agent’s reply is below your case details.
You can also Add a comment :
Scroll down to Add a comment..
Type your reply.
Tap on Post.