Move (Transfer) of existing Sub-Category to another Category
- Go to Helpdesk > Settings > Select the Sub-Category that you want to move (transfer) to another Category > Edit
- At the field "Category", choose the Category that you want to move this Sub-Category
- Scroll down, click "Submit" to save changes
Notes:
- Moving of sub-category to another category will immediately reflect the New Category to all tickets which including closed tickets and active tickets's Category & Sub-Category's naming.
- The changes of new category will be reflected in reports as well. (Report will show only New Category).