1. Check that employee have the latest altHR mobile app. Links to download the app are as follow:
    Google Play Store
    Apple App Store

  2. Check that employee has received their activation email and has activated their account.
    • If employee has activated their account, they may request for a reset password email from the app by clicking “forgot password”, OR
    • If employee has not activated their account, admins can send a reset password email/resend invitation email to the user from the admin dashboard.

  3. Check that employees are using the correct credentials and have no typos. eg. having spaces in emails

You may also escalate this issue to support@althr.my if troubleshoot steps above do not work.

Kindly share the following fields (if applicable) with us when submitting a ticket

Company Name:

Employee Name: