- Check that employee have the latest altHR mobile app. Links to download the app are as follow:
Google Play Store
Apple App Store
- Check that employee has received their activation email and has activated their account.
- If employee has activated their account, they may request for a reset password email from the app by clicking “forgot password”, OR
- If employee has not activated their account, admins can send a reset password email/resend invitation email to the user from the admin dashboard.
- Check that employees are using the correct credentials and have no typos. eg. having spaces in emails
You may also escalate this issue to firstname.lastname@example.org if troubleshoot steps above do not work.
Kindly share the following fields (if applicable) with us when submitting a ticket