altHR Knowledge Base

What is Helpdesk This feature allows you to raise queries, requests or issues to the appropriate PICs. To view submitted cases: On your ...

What is Helpdesk This feature allows you to raise queries, requests or issues to the appropriate PICs. To view agent's replies and documents:...

What is Helpdesk This feature allows you to raise queries, requests or issues to the appropriate PICs. To withdraw submitted case requests: ...

Edit Helpdesk Category & Sub-Category Rename of Sub-Category & Category Go to Helpdesk > Settings > Category/Sub-Category > Click &quo...

Move (Transfer) of existing Sub-Category to another Category Go to Helpdesk > Settings > Select the Sub-Category that you want to move (transfer) t...

Assign new agent Please note that if you transfer a sub-category to another Category, the Agent(s) of the sub-category will remain unchanged ( How to Mo...

What is Auto-Close-Off Auto-Close-Off is a default feature for the Helpdesk whenever an employee (ticket issuer) has not respond to the Helpdesk Agent m...