Helpdesk
What is a helpdesk The helpdesk feature is an internal ticketing system that allows employees to raise issues, requests and enquiries. Admins can create...
Thu, 26 Aug, 2021 at 3:54 PM
What is an SLA Policy A Service Level Agreement, or SLA, is an agreed upon measure of the response and resolution times that your team delivers to your ...
Thu, 26 Aug, 2021 at 3:52 PM
To create a category in your helpdesk: 1. On the left panel of your admin dashboard, head to Helpdesk > Settings. 2. Click on the Categor...
Thu, 26 Aug, 2021 at 4:39 PM
To create a sub-category in your helpdesk: 1. On the left panel of your admin dashboard, head to Helpdesk > Settings. 2. Click on the Sub...
Thu, 26 Aug, 2021 at 4:37 PM
To view all case requests in your helpdesk: 1. On the left panel of your admin dashboard, head to Helpdesk > Requests. 2. Click View to see ...
Thu, 26 Aug, 2021 at 5:18 PM
What are case requests These are tickets raised by employees on any queries, issues or requests they have. To accept or forward case requ...
Thu, 26 Aug, 2021 at 5:20 PM
To reply to a case request: 1. On the left panel of your admin dashboard, head to Helpdesk > Requests. 2. Click View to see more details. ...
Thu, 26 Aug, 2021 at 5:14 PM
To generate and download case reports: 1. On the left panel of your admin dashboard, head to Helpdesk > Reports. 2. Select report type an...
Thu, 26 Aug, 2021 at 5:17 PM
What is eligibility for sub-categories in your helpdesk When setting up your helpdesk, admins can create sub-categories under main categories and specif...
Thu, 26 Aug, 2021 at 5:24 PM
What is Helpdesk This feature allows you to raise queries, requests or issues to the appropriate PICs. To submit a case: On your mobile app...
Fri, 3 Dec, 2021 at 5:27 PM